Every project stage is visible in your customer portal
Working with EDEN SYSTEMS runs through a single customer portal: schedule, documents, approvals, manufacturing, FAT/SAT, logistics, finance and service — in one place, in real time.
- Speed
- Approvals and questions are resolved in the portal, not in email threads.
- Transparency
- Status of every machine, document and payment without asking a manager.
- Any device
- Laptop, tablet or phone — the same project and the same data.
The project journey inside the portal
The portal opens at project start and stays live through warranty and service.
Request and inputs
Brief, objectives, target output
Confirms input data
Engineering
Layout, P&ID, specifications, versions
Approves the line scope
Contract and finance
Payment schedule, invoices, status
Confirms payment milestones
Manufacturing
Module readiness, factory photos and video
Raises questions on modules
FAT
Test protocol, punch list, video
Accepts or records rework
Logistics
Packing lists, shipment status, documents
Prepares the site for arrival
Installation and SAT
Crew schedule, checklists, certificates
Signs the acceptance
Service
SLA, tickets, maintenance history, spares
Opens service requests
What it looks like inside
Below are demo screens of the portal for a sample 12,000 bph water bottling line project.
Current stage
Request and quotation
Project overview
Readiness, budget, next milestone and the team update on one screen.
62%
Stage: manufacturing
62 d
2026-11-20
57%
1 058 000 EUR / 1 840 000 EUR
2
need a decision
Team update
The filling monoblock is 78% assembled; capping servo drives passed incoming inspection.
Project timeline
- 01 Request and quotationCompleted · 04 Nov 25 → 28 Nov 25
Task audit, line sizing, commercial proposal
100% - 02 Contract and paymentsCompleted · 29 Nov 25 → 23 Dec 25
Signing, payment schedule, advance payment
100% - 03 EngineeringCompleted · 10 Dec 25 → 06 Feb 26
Layouts, drawings, specifications for approval
100% - 04 ManufacturingIn progress · 09 Feb 26 → 28 Aug 26
Building line modules and sourcing components
74% - 05 FATPlanned · 01 Sept 26 → 15 Sept 26
Factory acceptance testing before shipment
10% - 06 LogisticsPlanned · 16 Sept 26 → 06 Oct 26
Shipping, transport, customs clearance
— - 07 InstallationPlanned · 07 Oct 26 → 28 Oct 26
Equipment installation and utility connections
— - 08 Commissioning and SATPlanned · 29 Oct 26 → 12 Nov 26
Commissioning, site acceptance testing
— - 09 Industrial launchPlanned · 13 Nov 26 → 20 Nov 26
Reaching rated capacity
— - 10 Service and warrantyPlanned · 21 Nov 26 → 20 Nov 27
Warranty, scheduled maintenance, tickets, spare parts
—
Project overview
62%
To launch: 62 d
57%
1 058 000 EUR
Update
The filling monoblock is 78% assembled; capping servo drives passed incoming inspection.
- One source of status
- Stage and unit readiness is visible without emailing a manager.
- Version history
- Every document keeps its author, revision and approval date.
- Photo reports, not promises
- Unit photos arrive from the factory as assembly progresses.
- Access 24/7
- The same project on laptop, tablet and phone — on the floor or on the road.
Demo data. Interface and sections are configured per project.
The project in your pocket
The portal works on phone and tablet: approve a document, review a factory photo report or open a service ticket from the shop floor or from a trip.
- Notifications for tasks waiting on your decision
- Documents and photo reports without installing software
- One entry point for owner, technologist, engineer and finance
What the plant gets
No lost agreements
Decisions are recorded with author, version and date.
Fewer schedule slips
Deviations become visible while they can still be recovered.
One archive
Drawings, datasheets, certificates and acceptance records stay with the plant.
Budget control
Cost changes go through approval instead of appearing in the final invoice.
Acceptance without travel
FAT photos, video and protocols are available online.
Faster service
Line history is already in the system, engineers do not start from zero.
Access and security
Access is granted by invitation, each participant has a role, and every action is logged.
- Project owner
- Full access: approvals, finance and participant list.
- Technologist and engineer
- Engineering documents, manufacturing, FAT/SAT and service.
- Finance
- Payment schedule, invoices and milestone confirmations.
Project transparency and production digitalization are two different tasks
The customer portal covers transparency of working with EDEN. Digitalizing an operating line is a separate engineering service: SCADA, MES, OEE, machine vision and integration with plant systems.
Go to the Production digitalization serviceWe will demo the portal on your scenario
Describe your project and we will walk you through the portal, showing how stages, documents and acceptance will look in your case.
Discuss your project