Stage 09 of 9
Service, maintenance and warranty around the clock
Scheduled maintenance, a spare parts warehouse, emergency call-outs, remote PLC diagnostics. SLAs are fixed in the contract — line downtime is measured in hours, not days.
How it works
Stages of work on our side
- 01Scheduled maintenanceManufacturer-defined regulations, checklists, reports after every visit.
- 0224/7 hotlineMultilingual support, remote connection to PLC/SCADA, diagnostics without a site visit.
- 03Emergency call-outAn engineer on site within the SLA — region and response time fixed in the contract.
- 04Spare parts warehouseKey units stocked at regional warehouses. Shipment within 24 hours.
- 05Monitoring and analyticsLine data collection, OEE, wear forecasting, consumables recommendations.
- 06UpgradesUnit modernization, printer replacement, retrofitting the line for new tasks and packaging formats.
Equipment
What's included in the service contract
A multi-vendor approach: we select units for the task and budget, not for a single manufacturer's price list.
- Scheduled maintenance 2–4 times a year with a checklist and photo report
- 24/7 hotline and remote connection to PLC/SCADA over a secure channel
- Guaranteed response and arrival times fixed in the SLA
- A reserve stock of critical spare parts for the customer's specific line
- OEE monitoring and downtime reports in the customer's dashboard
- Annual training for new operators and refresher courses for mechanics
What the customer gets
Why this works for us
SLA in the contract
Not "we'll try" — fixed response times and penalties for delays.
Remote diagnostics
We resolve 80% of incidents without a site visit — over a secure VPN to PLC/SCADA.
Our own warehouse
No four-month wait from overseas — critical parts are stocked regionally.
Transparency in the dashboard
Every ticket, visit and replaced part is visible to the customer online, with a full unit history.
Predictive maintenance
Using line data, we forecast wear and replace units on schedule, not in an emergency.
Frequently asked questions
Straight answers
What if the equipment isn't ours?
We take on service for lines installed by other integrators, after an initial audit.
What does the service contract cost?
Usually 3–6% of equipment value per year — depends on SLA level, line composition and site distance.
What's covered under warranty?
12–24 months on equipment and installation: defect fixes and unit replacement at our cost, excluding consumables and operating violations.
How fast will an engineer arrive?
24 hours on the base SLA, 8 hours on the extended plan. We have local engineers in our key regions.
Next step
Put together a turnkey project in 5 minutes
Answer a few questions — we'll build a specification, a timeline and price estimate, and show similar case studies.
Request
Send a request for this service
Your request goes straight into our CRM and instantly notifies an engineer on Telegram. We respond within one business day.
Response SLA: 24-hour SLA